# Speech Sentiment and Customer Satisfaction Estimation in Socialbot Conversations

> Research article (Interspeech 2020, 2020) · cited 10× · AI/ML

**Wikidata**: [openalex:W3097872731](https://www.wikidata.org/wiki/openalex:W3097872731)  
**Source**: https://4ort.xyz/entity/speech-sentiment-and-customer-satisfaction-estimation-in-socialbot-conversations