# Some Customers Would Rather Leave Without Saying Goodbye

> Research article (Marketing Science, 2018) · cited 60× · AI/ML

**Wikidata**: [openalex:W3121980379](https://www.wikidata.org/wiki/openalex:W3121980379)  
**Source**: https://4ort.xyz/entity/some-customers-would-rather-leave-without-saying-goodbye