# Social media: Influencing customer satisfaction in B2B sales

> Research article (Industrial Marketing Management, 2015) · cited 560× · AI/ML

**Wikidata**: [openalex:W1735053150](https://www.wikidata.org/wiki/openalex:W1735053150)  
**Source**: https://4ort.xyz/entity/social-media-influencing-customer-satisfaction-in-b2b-sales