# Social media analytics for mining customer complaints to explore product opportunities

> Research article (Computers & Industrial Engineering, 2023) · cited 30× · AI/ML

**Wikidata**: [openalex:W4321438697](https://www.wikidata.org/wiki/openalex:W4321438697)  
**Source**: https://4ort.xyz/entity/social-media-analytics-for-mining-customer-complaints-to-explore-product-opportunities