# Social media analytics for end-users' expectation management in information systems development projects

> Research article (Information Technology and People, 2021) · cited 15× · AI/ML

**Wikidata**: [openalex:W3165328902](https://www.wikidata.org/wiki/openalex:W3165328902)  
**Source**: https://4ort.xyz/entity/social-media-analytics-for-end-users-expectation-management-in-information-systems-development-projects