# Social Customer Relationship Management in the hospitality industry

> Research article (Monash University Research Portal (Monash University), 2019) · cited 19× · AI/ML

**Wikidata**: [openalex:W2947163874](https://www.wikidata.org/wiki/openalex:W2947163874)  
**Source**: https://4ort.xyz/entity/social-customer-relationship-management-in-the-hospitality-industry