# Social customer relationship management factors and business benefits

> Research article (International journal of organizational analysis, 2020) · cited 80× · AI/ML

**Wikidata**: [openalex:W3011287487](https://www.wikidata.org/wiki/openalex:W3011287487)  
**Source**: https://4ort.xyz/entity/social-customer-relationship-management-factors-and-business-benefits