# Social Customer Relationship Management and Organizational Characteristics

> Research article (Information, 2018) · cited 35× · AI/ML

**Wikidata**: [openalex:W2900388270](https://www.wikidata.org/wiki/openalex:W2900388270)  
**Source**: https://4ort.xyz/entity/social-customer-relationship-management-and-organizational-characteristics