# Social customer relationship management: a customer perspective

> Research article (Journal of Hospitality Marketing & Management, 2021) · cited 57× · AI/ML

**Wikidata**: [openalex:W3153857503](https://www.wikidata.org/wiki/openalex:W3153857503)  
**Source**: https://4ort.xyz/entity/social-customer-relationship-management-a-customer-perspective