# Social CRM Performance Dimensions: A Resource-based View and Dynamic Capabilities Perspective

> Research article (Journal of the Association for Information Systems, 2015) · cited 11× · AI/ML

**Wikidata**: [openalex:W2576850558](https://www.wikidata.org/wiki/openalex:W2576850558)  
**Source**: https://4ort.xyz/entity/social-crm-performance-dimensions-a-resource-based-view-and-dynamic-capabilities-perspective