# SICTQUAL: A fuzzy linguistic multi-criteria model to assess the quality of service in the ICT sector from the user perspective

> Research article (Applied Soft Computing, 2015) · cited 26× · AI/ML

**Wikidata**: [openalex:W1937642832](https://www.wikidata.org/wiki/openalex:W1937642832)  
**Source**: https://4ort.xyz/entity/sictqual-a-fuzzy-linguistic-multi-criteria-model-to-assess-the-quality-of-service-in-the-ict-sector-from-the-user-perspe