# Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center

> Research article (Manufacturing & Service Operations Management, 2020) · cited 14× · AI/ML

**Wikidata**: [openalex:W2997354373](https://www.wikidata.org/wiki/openalex:W2997354373)  
**Source**: https://4ort.xyz/entity/should-we-wait-before-outsourcing-analysis-of-a-revenue-generating-blended-contact-center