# Shine bright like a star: Hotel performance and guests’ expectations based on star ratings

> Research article (International Journal of Hospitality Management, 2019) · cited 40× · AI/ML

**Wikidata**: [openalex:W2943698540](https://www.wikidata.org/wiki/openalex:W2943698540)  
**Source**: https://4ort.xyz/entity/shine-bright-like-a-star-hotel-performance-and-guests-expectations-based-on-star-ratings