# Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception

> Research article (Journal of Hospitality Marketing & Management, 2023) · cited 47× · AI/ML

**Wikidata**: [openalex:W4385949982](https://www.wikidata.org/wiki/openalex:W4385949982)  
**Source**: https://4ort.xyz/entity/service-robots-responses-in-service-recovery-and-service-evaluation-the-moderating-role-of-robots-social-perception