# Service Robots: Drivers of Perceived Responsibility for Service Outcomes

> Research article (Journal of Service Research, 2019) · cited 316× · AI/ML

**Wikidata**: [openalex:W2940226795](https://www.wikidata.org/wiki/openalex:W2940226795)  
**Source**: https://4ort.xyz/entity/service-robots-drivers-of-perceived-responsibility-for-service-outcomes