# Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

> Research article (Journal of Service Theory and Practice, 2020) · cited 536× · AI/ML

**Wikidata**: [openalex:W3003753339](https://www.wikidata.org/wiki/openalex:W3003753339)  
**Source**: https://4ort.xyz/entity/service-robots-customers-and-service-employees-what-can-we-learn-from-the-academic-literature-and-where-are-the-gaps