# service quality

> comparison of perceived expectation of a service with perceived performance

**Wikidata**: [Q1221081](https://www.wikidata.org/wiki/Q1221081)  
**Wikipedia**: [English](https://en.wikipedia.org/wiki/Service_quality)  
**Source**: https://4ort.xyz/entity/service-quality


## References

1. [OpenAlex](https://docs.openalex.org/download-snapshot/snapshot-data-format)