# Service Quality of and User Satisfaction with Non-State-Owned Academic Libraries in China: Integrating the Fuzzy Delphi Method with the Kano Approach

> Research article (Sustainability, 2022) · cited 10× · AI/ML

**Wikidata**: [openalex:W4285091708](https://www.wikidata.org/wiki/openalex:W4285091708)  
**Source**: https://4ort.xyz/entity/service-quality-of-and-user-satisfaction-with-non-state-owned-academic-libraries-in-china-integrating-the-fuzzy-delphi-m