# Service quality measurement model integrating an extended SERVQUAL model and a hybrid decision support system

> Research article (European Research on Management and Business Economics, 2019) · cited 55× · AI/ML

**Wikidata**: [openalex:W2947677840](https://www.wikidata.org/wiki/openalex:W2947677840)  
**Source**: https://4ort.xyz/entity/service-quality-measurement-model-integrating-an-extended-servqual-model-and-a-hybrid-decision-support-system