# Service quality driven approach for innovative retail service system design and evaluation: A case study

> Research article (Computers & Industrial Engineering, 2019) · cited 69× · AI/ML

**Wikidata**: [openalex:W2949879935](https://www.wikidata.org/wiki/openalex:W2949879935)  
**Source**: https://4ort.xyz/entity/service-quality-driven-approach-for-innovative-retail-service-system-design-and-evaluation-a-case-study