# Service quality benchmarking via a novel approach based on fuzzy ELECTRE III and IPA: an empirical case involving the Italian public healthcare context

> Research article (Health Care Management Science, 2017) · cited 37× · AI/ML

**Wikidata**: [openalex:W2768916009](https://www.wikidata.org/wiki/openalex:W2768916009)  
**Source**: https://4ort.xyz/entity/service-quality-benchmarking-via-a-novel-approach-based-on-fuzzy-electre-iii-and-ipa-an-empirical-case-involving-the-ita