# Service journey quality: conceptualization, measurement and customer outcomes

> Research article (Journal of service management, 2021) · cited 60× · AI/ML

**Wikidata**: [openalex:W3167104920](https://www.wikidata.org/wiki/openalex:W3167104920)  
**Source**: https://4ort.xyz/entity/service-journey-quality-conceptualization-measurement-and-customer-outcomes