# Service flexibility: conceptualizing value creation in service

> Research article (Journal of Service Theory and Practice, 2016) · cited 35× · AI/ML

**Wikidata**: [openalex:W2179558807](https://www.wikidata.org/wiki/openalex:W2179558807)  
**Source**: https://4ort.xyz/entity/service-flexibility-conceptualizing-value-creation-in-service