# Service failures in e-retailing: Examining the effects of response time, compensation, and service criticality

> Research article (Computers in Human Behavior, 2017) · cited 80× · AI/ML

**Wikidata**: [openalex:W2735985410](https://www.wikidata.org/wiki/openalex:W2735985410)  
**Source**: https://4ort.xyz/entity/service-failures-in-e-retailing-examining-the-effects-of-response-time-compensation-and-service-criticality