# Service design from the perspective of “six thinking hats”: A comparison of storytelling strategies of experts and novices

> Research article (Thinking Skills and Creativity, 2022) · cited 12× · AI/ML

**Wikidata**: [openalex:W4311433395](https://www.wikidata.org/wiki/openalex:W4311433395)  
**Source**: https://4ort.xyz/entity/service-design-from-the-perspective-of-six-thinking-hats-a-comparison-of-storytelling-strategies-of-experts-and-novices