# Sentiment Analysis in Customer Interactions: Using AI-Powered Sentiment Analysis in Salesforce Service Cloud to Improve Customer Satisfaction

> Research article (International Journal of Artificial Intelligence Data Science and Machine Learning, 2023) · cited 12× · AI/ML

**Wikidata**: [openalex:W4411619736](https://www.wikidata.org/wiki/openalex:W4411619736)  
**Source**: https://4ort.xyz/entity/sentiment-analysis-in-customer-interactions-using-ai-powered-sentiment-analysis-in-salesforce-service-cloud-to-improve-c