# Self-service innovativeness scale: introduction, development, and validation of scale

> Research article (Service Business, 2015) · cited 13× · AI/ML

**Wikidata**: [openalex:W1703326098](https://www.wikidata.org/wiki/openalex:W1703326098)  
**Source**: https://4ort.xyz/entity/self-service-innovativeness-scale-introduction-development-and-validation-of-scale