# Scientific Study of Technological Chatbot Adoption in Customer Service

> Research article (2022 3rd International Conference on Electronics and Sustainable Communication Systems (ICESC), 2022) · cited 11× · AI/ML

**Wikidata**: [openalex:W4296443822](https://www.wikidata.org/wiki/openalex:W4296443822)  
**Source**: https://4ort.xyz/entity/scientific-study-of-technological-chatbot-adoption-in-customer-service