# Satisfaction and word-of-mouth moderated by choice: a service industry perspective

> Research article (Journal of Consumer Marketing, 2020) · cited 14× · AI/ML

**Wikidata**: [openalex:W3087130205](https://www.wikidata.org/wiki/openalex:W3087130205)  
**Source**: https://4ort.xyz/entity/satisfaction-and-word-of-mouth-moderated-by-choice-a-service-industry-perspective