# Robots make no effort! Service evaluation and consumer mindset

> Research article (Journal of Consumer Behaviour, 2023) · cited 19× · AI/ML

**Wikidata**: [openalex:W4319844521](https://www.wikidata.org/wiki/openalex:W4319844521)  
**Source**: https://4ort.xyz/entity/robots-make-no-effort-service-evaluation-and-consumer-mindset