# Robots in service: how robot capabilities and personalities drive customer value co-creation and satisfaction

> Research article (International Journal of Contemporary Hospitality Management, 2025) · cited 30× · AI/ML

**Wikidata**: [openalex:W4406228981](https://www.wikidata.org/wiki/openalex:W4406228981)  
**Source**: https://4ort.xyz/entity/robots-in-service-how-robot-capabilities-and-personalities-drive-customer-value-co-creation-and-satisfaction