# Robots at work: People prefer—and forgive—service robots with perceived feelings.

> Research article (Journal of Applied Psychology, 2020) · cited 312× · AI/ML

**Wikidata**: [openalex:W3092568777](https://www.wikidata.org/wiki/openalex:W3092568777)  
**Source**: https://4ort.xyz/entity/robots-at-work-people-preferand-forgiveservice-robots-with-perceived-feelings