# Robotic service quality – Scale development and validation

> Research article (Journal of Retailing and Consumer Services, 2021) · cited 95× · AI/ML

**Wikidata**: [openalex:W3180941233](https://www.wikidata.org/wiki/openalex:W3180941233)  
**Source**: https://4ort.xyz/entity/robotic-service-quality-scale-development-and-validation