# Robotic involvement in the service encounter: a value-centric experience framework and empirical validation

> Research article (Journal of service management, 2021) · cited 78× · AI/ML

**Wikidata**: [openalex:W3172082569](https://www.wikidata.org/wiki/openalex:W3172082569)  
**Source**: https://4ort.xyz/entity/robotic-involvement-in-the-service-encounter-a-value-centric-experience-framework-and-empirical-validation