# Rise of the Machines? Customer Engagement in Automated Service Interactions

> Research article (Journal of Service Research, 2021) · cited 210× · AI/ML

**Wikidata**: [openalex:W3118628042](https://www.wikidata.org/wiki/openalex:W3118628042)  
**Source**: https://4ort.xyz/entity/rise-of-the-machines-customer-engagement-in-automated-service-interactions