# RightNow Technologies

> Customer service cloud software owned by Oracle

**Wikidata**: [Q7333470](https://www.wikidata.org/wiki/Q7333470)  
**Wikipedia**: [English](https://en.wikipedia.org/wiki/RightNow_Technologies)  
**Source**: https://4ort.xyz/entity/rightnow-technologies

## Summary
RightNow Technologies is a software company that specialized in customer service cloud software and was acquired by Oracle Corporation in 2011. Founded in 1997 by Greg Gianforte in Bozeman, Montana, the company developed customer relationship management (CRM) and enterprise software solutions.

## Key Facts
- **Acquisition:** Owned by Oracle Corporation (acquired in 2011).
- **Founded:** 1997 by Greg Gianforte.
- **Industry:** Software industry.
- **Headquarters:** Located in Austin; location of formation was Bozeman.
- **Products:** Customer relationship management (CRM) and enterprise software.
- **Alternate Names:** Oracle RightNow, Oracle Service, Oracle CX Service, Oracle CX Service Cloud, Oracle Service Cloud.
- **Classification:** Instance of a software company.
- **Dissolution:** Dissolved, abolished, or demolished date is 2011.
- **Website:** https://www.oracle.com/cx/service/

## FAQs
### Q: What type of software did RightNow Technologies produce?
A: The company produced customer relationship management (CRM) and enterprise software. Its primary focus was customer service cloud software used for customer service, call centers, and chatbots.

### Q: Who founded RightNow Technologies and when?
A: Greg Gianforte founded the company in 1997. It was originally formed in Bozeman.

### Q: What is the relationship between RightNow Technologies and Oracle?
A: Oracle Corporation acquired RightNow Technologies in 2011. Following the acquisition, the entity was merged into Oracle Corporation, and its products are now marketed under names such as Oracle Service Cloud and Oracle CX Service.

## Why It Matters
RightNow Technologies represents a significant entity in the enterprise software and customer relationship management (CRM) sector. As a company focused on cloud-based customer service solutions, it provided essential tools for managing customer interactions across call centers, chatbots, and direct customer service representative interfaces. Its acquisition by Oracle Corporation in 2011 highlights its value in the competitive landscape of CRM providers, contributing to Oracle's suite of customer experience (CX) and service solutions. The company's origins in Bozeman also mark it as a notable example of technology company formation outside of traditional coastal tech hubs.

## Notable For
- **Cloud CRM Specialization:** Distinguished by its focus on customer service cloud software, including tools for call centers and chatbots.
- **Oracle Acquisition:** Notable for its acquisition by Oracle Corporation in 2011, leading to its integration into the Oracle CX Service ecosystem.
- **Founding Location:** Recognized for being formed in Bozeman, Montana, by founder Greg Gianforte.
- **Brand Evolution:** The product line has evolved through several brand identities, including Oracle RightNow, Oracle Service, and Oracle Service Cloud.

## Body

### History and Founding
RightNow Technologies was founded in 1997 by Greg Gianforte. The company's location of formation was Bozeman. It operated within the software industry until its dissolution in 2011.

### Acquisition and Ownership
In 2011, RightNow Technologies was acquired by Oracle Corporation. Following the acquisition, the entity was merged into Oracle Corporation. The company is currently owned by Oracle Corporation, and its operations have been integrated into Oracle's broader service offerings.

### Products and Services
RightNow Technologies specialized in enterprise software with a specific focus on customer relationship management (CRM). The company's primary output was customer service cloud software. Key use cases for its technology include:
- Customer service
- Call center operations
- Chatbot integration
- Support for customer service representatives

### Brand Identity and Aliases
The entity is known by several aliases, reflecting its integration into the Oracle brand ecosystem. These names include:
- Oracle RightNow
- Oracle Service
- Oracle CX Service
- Oracle CX Service Cloud
- Oracle Service Cloud

### Operations and Location
While the location of formation was Bozeman, references indicate the company's headquarters is listed as Austin. The company operates a website at https://www.oracle.com/cx/service/.

### Industry Classification
RightNow Technologies is classified as an instance of a software company. It operates within the software industry, producing non-tangible executable components and enterprise solutions. Structured data indicates a sitelink count of 2 and presence on Wikipedia in English and Spanish. Additional identifiers include a Freebase ID (/m/08tdfn) and a Crunchbase organization ID (rightnow-technologies).

## References

1. [Crunchbase](http://www.crunchbase.com/organization/rightnow-technologies)
2. [Source](http://km.aifb.kit.edu/services/crunchbase/)
3. Quora