# Riding on uncertainty: Leveraging human agents and service robots during service delivery

> Research article (International Journal of Hospitality Management, 2024) · cited 16× · AI/ML

**Wikidata**: [openalex:W4404678367](https://www.wikidata.org/wiki/openalex:W4404678367)  
**Source**: https://4ort.xyz/entity/riding-on-uncertainty-leveraging-human-agents-and-service-robots-during-service-delivery