# RFID: A Fuzzy Linguistic Model to Manage Customers from the Perspective of Their Interactions with the Contact Center

> Research article (Mathematics, 2021) · cited 22× · AI/ML

**Wikidata**: [openalex:W3198987598](https://www.wikidata.org/wiki/openalex:W3198987598)  
**Source**: https://4ort.xyz/entity/rfid-a-fuzzy-linguistic-model-to-manage-customers-from-the-perspective-of-their-interactions-with-the-contact-center