# Revealing Customer Satisfaction With Hotels Through Multi-Site Online Reviews: A Method Based on the Evidence Theory

> Research article (IEEE Access, 2020) · cited 20× · AI/ML

**Wikidata**: [openalex:W3110921301](https://www.wikidata.org/wiki/openalex:W3110921301)  
**Source**: https://4ort.xyz/entity/revealing-customer-satisfaction-with-hotels-through-multi-site-online-reviews-a-method-based-on-the-evidence-theory