# Rethinking the actor in service research: toward a processual view of identity dynamics

> Research article (Journal of Service Theory and Practice, 2020) · cited 26× · AI/ML

**Wikidata**: [openalex:W3010929021](https://www.wikidata.org/wiki/openalex:W3010929021)  
**Source**: https://4ort.xyz/entity/rethinking-the-actor-in-service-research-toward-a-processual-view-of-identity-dynamics