# Responsive and Responsible: Customizing Management Responses to Online Traveler Reviews

> Research article (Journal of Travel Research, 2020) · cited 35× · AI/ML

**Wikidata**: [openalex:W3111375559](https://www.wikidata.org/wiki/openalex:W3111375559)  
**Source**: https://4ort.xyz/entity/responsive-and-responsible-customizing-management-responses-to-online-traveler-reviews