# Relevant Research Areas in IT Service Management: An Examination of Academic and Practitioner Literatures

> Research article (Communications of the Association for Information Systems, 2017) · cited 21× · AI/ML

**Wikidata**: [openalex:W2767315946](https://www.wikidata.org/wiki/openalex:W2767315946)  
**Source**: https://4ort.xyz/entity/relevant-research-areas-in-it-service-management-an-examination-of-academic-and-practitioner-literatures