# Reinforcement Learning for User Intent Prediction in Customer Service Bots

> Research article (Proceedings of the 42nd International ACM SIGIR Conference on Research and Development in Information Retrieval, 2019) · cited 16× · AI/ML

**Wikidata**: [openalex:W2955272571](https://www.wikidata.org/wiki/openalex:W2955272571)  
**Source**: https://4ort.xyz/entity/reinforcement-learning-for-user-intent-prediction-in-customer-service-bots