# Queue mining for delay prediction in multi-class service processes

> Research article (Information Systems, 2015) · cited 127× · AI/ML

**Wikidata**: [openalex:W2127541951](https://www.wikidata.org/wiki/openalex:W2127541951)  
**Source**: https://4ort.xyz/entity/queue-mining-for-delay-prediction-in-multi-class-service-processes