# Quality 4.0: big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews

> Research article (International Journal of Quality & Reliability Management, 2022) · cited 45× · AI/ML

**Wikidata**: [openalex:W4295180184](https://www.wikidata.org/wiki/openalex:W4295180184)  
**Source**: https://4ort.xyz/entity/quality-4-0-big-data-analytics-to-explore-service-quality-attributes-and-their-relation-to-user-sentiment-in-airbnb-revi