# QA RT : a system for real-time holistic quality assurance for contact center dialogues

> Research article (National Conference on Artificial Intelligence, 2016) · cited 11× · AI/ML

**Wikidata**: [openalex:W2566922737](https://www.wikidata.org/wiki/openalex:W2566922737)  
**Source**: https://4ort.xyz/entity/qa-rt-a-system-for-real-time-holistic-quality-assurance-for-contact-center-dialogues