# Public transport users’ WOM: an integration model of the theory of planned behavior, customer satisfaction theory, and personal norm theory

> Research article (Transportation research procedia, 2020) · cited 54× · AI/ML

**Wikidata**: [openalex:W3101914811](https://www.wikidata.org/wiki/openalex:W3101914811)  
**Source**: https://4ort.xyz/entity/public-transport-users-wom-an-integration-model-of-the-theory-of-planned-behavior-customer-satisfaction-theory-and-perso