# Public transport customer satisfaction evaluation using an extended thermodynamic method: a case study of Shanghai, China

> Research article (Soft Computing, 2021) · cited 17× · AI/ML

**Wikidata**: [openalex:W3157093532](https://www.wikidata.org/wiki/openalex:W3157093532)  
**Source**: https://4ort.xyz/entity/public-transport-customer-satisfaction-evaluation-using-an-extended-thermodynamic-method-a-case-study-of-shanghai-china