# Promotional games in service recovery: Luck works

> Research article (Annals of Tourism Research, 2023) · cited 10× · AI/ML

**Wikidata**: [openalex:W4388989672](https://www.wikidata.org/wiki/openalex:W4388989672)  
**Source**: https://4ort.xyz/entity/promotional-games-in-service-recovery-luck-works