# Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic

> Research article (International Journal of Hospitality Management, 2020) · cited 543× · AI/ML

**Wikidata**: [openalex:W3113167478](https://www.wikidata.org/wiki/openalex:W3113167478)  
**Source**: https://4ort.xyz/entity/preference-for-robot-service-or-human-service-in-hotels-impacts-of-the-covid-19-pandemic